• SAP Service Cloud

    Higher customer satisfaction and better service effectiveness

Sap Service Cloud

Customer Satisfaction on all channels

With the SAP Service Cloud solution, you can provide your customers a fast service anytime, anywhere. Nowadays, inquiries no longer come in via hotlines, but also via channels such as e-mail, chat or social media. With this SAP solution all these customer inquiries are collected at a central point and your service employees have access to all important information. This also facilitates the work of your service technicians who now have mobile access to the system. With a wealth of analytics and reporting capabilities, you'll have real-time insight into all the key performance metrics of your service team.

 

advantages

Your advantages with SAP Service Cloud

  • Customer communication on all channels

  • Extensive analysis and report functions (e.g. KPI reportings) and real time reporting

  • Reduction of processing times and costs

  • Self service portal for customers for independent retrieval of information

  • Improved quality of service due to numerous features (e.g. automatic display of hints - reference to content from the Knowledge Base or similar, already solved tickets)

  • Synchronization of e-mails, dates, tasks and contacts with the System

  • Automatic display relevant information on incoming calls

Modules

individual commerce modules

Packages

Choose your suitable package

Starter

Service Cloud - Orientation

 

  • Orientation workshop as an introduction to the Service Cloud

  • Overview of digital customer management

  • Inventory of the most important processes and systems

Professional

Sales Cloud - Analysis
Like package "Starter" plus:

  • Inventory of digital customer management

  • Map of the most important processes and systems

Our achievements

everything from a single source

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