With SAP Commerce Cloud you get a holistic view of your customers, products and orders. You understand what your customers want in the individual phases of the customer journey and selectively target them. With the variety of omnichannel features, your customer has the ability to retrieve information about products, the company, or the merchant from anywhere, anytime, on any device.
Creating a personalized customer experience
Customer approach on all channels - online & offline
Centraladministration of all product data
Applicable in B2B and B2C sector
Optimized search and navigation funkctions as well as product recommendations
Management of different buyer and user-roles
Support of multiple languages currency
Many adaptation and scaling options
Shop for getting started
Provision of the minimal individualized standard B2B shop with an interface
Standard installation of the SAP shop on a server with easy backup and connection of a customer system
Extended Shop
Like package "Starter" plus:
Use of DataHub / SAP Cloud Integration for connecting your systems as well as implementation of approval workflows, framework contracts, RFQs etc.
Highly available environment based on 3 tier architecture with multiple VPNs and application management
Your individualized Shop
Like package "Professional" plus:
Implementation of your individual shop design
Requirement workshop, process change in the shop as well as interface adjustments
Further highly available environment, VPNs as well as services incl. Extended architecture and backups